Privacy Policy

Last updated: November 2024

Introduction

CardEase Tech ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.

We do not store credit card details nor do we share customer details with any third parties (except as required by law or with your explicit permission).

Information We Collect

Log Files

Our website collects standard visitor information and behavior patterns to understand site usage. This includes IP addresses, browser types, and pages visited. This data does not identify individuals, and we do not attempt to connect log data with personally identifiable information.

Information you provide

  • Contact information (name, email, phone number)
  • Business information (business name, location, industry)
  • Financial documents (merchant statements for analysis)
  • Communications with us

Information collected automatically

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent
  • Referral source

How We Use Your Information

We use your information to:

  • Provide our services, including statement analysis and quotes
  • Respond to your enquiries
  • Send service-related communications
  • Improve our website and services
  • Comply with legal obligations

Legal Basis for Processing

We process your data based on:

  • Consent: When you submit forms or upload documents
  • Contract: To provide our services
  • Legitimate interests: To improve our services and market our business
  • Legal obligation: To comply with applicable laws

Data Sharing

We do not sell your personal data. We may share information with:

  • Our technology partners (for service delivery)
  • Professional advisors (legal, accounting)
  • Regulatory authorities (when required by law)

Data Security

We implement appropriate physical, electronic, and managerial procedures to prevent unauthorized access, disclosure, or misuse of your information. These include:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing any personal information.

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy. Merchant statements uploaded for analysis are deleted within 30 days unless you become a customer.

Controlling Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information we hold about you. You may also request correction of any inaccurate information.

If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website.

Contact Us

For privacy-related enquiries or to exercise your rights, contact us at:

Email: laurence@cardeasetech.co.uk
Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE